Technical Support Engineer Bethesda, MD

Bethesda based network security software product company has an immediate need for a Technical Support Engineer.  If you are a network technician with customer-facing skills and the drive to perform in our environment, we want to talk with you.  This is an opportunity to join us at an early stage and build out the company.

- All applicants MUST be a US Citizen or a Greencard Holder

What you will need?
- Familiarity with IP network protocols and services
- 3-5 years experience with installing and troubleshooting network devices
- 3-5 years experience as a Linux systems administrator
- 2-3 years of Windows administration or helpdesk experience
- Must have experience in a customer facing role

What you will be doing?
-  Diagnose and report product issues for a Linux-based network appliance
- Advise customers on creating and tuning security policies
- Track customer issues and resolutions
- Master product operations and new version updates
- Author product use solutions in our online knowledgebase
- Collaborate with on-site Sales Engineering staff to provide priority technical support
- Act as customer advocate to Product Management and Engineering
- Respond to customer technical assistance requests for a network security product

What is in it for you?
- Full benefits
- 4 weeks PTO
- Flex hours
- Casual environment

Please call or email your resume for an interview:
Heather Golchini
heather@situatedconsulting.com
310-683-0203 (PST)

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